While the process may seem lengthy, it's straightforward and can be completed quickly.
Once your payment is complete, we'll send you a booking confirmation email. This email includes:
If you haven't received a confirmation within a reasonable timeframe, please contact TripJet customer support. They can verify the cancellation status and provide further assistance.
TripJet ensures that the connection times offered on our website adhere to the Minimum Connecting Time (MCT) standards. The MCT is the minimum time required to make a connection at a specific airport, determined by air traffic controllers and varying based on airport and airline
If you miss your connecting flight due to an earlier flight delay, the airline is responsible for re-routing you to the next available flight. If there are no other flights that day, the airline should provide you with accommodations.
This policy applies only if your entire journey, including all connecting flights, was booked as a single ticket on TripJet.
Checking in for your flight online is a great way to save time at the airport. You can avoid long lines at the check-in counter by completing your check-in process directly from your computer or mobile device. Keep in mind that not all airlines offer online check-in, so be sure to check with us directly with Tripjet customer care at (whatsapp) +965 66134151 or phone +965 22066688.
If you've booked a flight and need to correct your name, contacting the airline as soon as possible is essential. While most airlines allow minor spelling corrections, they generally do not permit significant name changes after the booking is made.
To avoid any issues, double-check that the name on your flight reservation matches the name on your passport. If you discover a spelling error, contact us directly with Tripjet customer care at (whatsapp) +965 66134151 or phone +965 22066688.
If you're a female traveler who booked a flight under your maiden name but are now traveling with a passport or other travel document that reflects your married name, it's essential to provide the airline with a copy of your marriage certificate. This documentation will allow the airline to make a note of the name change and ensure a smooth travel experience. If you have more questions, contact us directly with Tripjet customer care at (whatsapp) +965 66134151 or phone +965 22066688.
If your flight is rescheduled, the airline will notify you by email. However, it's always a good idea to check your flight status 24 hours before departure, as there may be last-minute changes due to weather, mechanical issues, or other factors.
In the event of a change in your flight schedule, the airline will provide you with an alternative flight. The availability and options for alternative flights depend on the specific rules associated with your ticket fare. We'll do our best to find a replacement flight that closely matches your original travel plans. If you prefer, we can also assist you with obtaining a refund.
All refunds are credited to the same channel used during booking. For example, if you used a credit card, we will make an appropriate charge reversal on the same card.However, there will be cancellation charges, along with TripJet fees. Any cashback or discounts will be deducted from the refund amount. The refund process will take two working days, and the amount will be reflected in your account within 15-20 working days, depending on the issuing bank.
Yes, you can absolutely book multiple rooms for a specific group. We offer group booking options, allowing you to reserve up to five rooms under one master booking on our platform. This is especially convenient for larger groups, such as families, friends, or corporate teams.
Once your hotel reservation is confirmed, you will receive a confirmation email. This email will include your booking details, such as the check-in and check-out dates, room type, and any additional services you may have booked. If you haven't received a confirmation email within 24 hours of booking, don't hesitate to contact us directly to verify your reservation.
The room price typically includes the accommodation and any amenities listed explicitly for that type. This might include features like Wi-Fi, air conditioning, and in-room toiletries.
However, additional services like breakfast, taxes, and resort fees may or may not be included. Please check the specific room description or your booking confirmation email for precise details.
The inclusion of breakfast in the price depends on the hotel and room type you choose. To check if breakfast is included in your booking, you can:
If you have any further questions, feel free to contact our customer support team.
To find the perfect family-friendly accommodation, enter your desired destination and the number of guests (adults and children) into our search engine. Our platform will then display various options catering to your family's specific needs to ensure you find accommodations with enough space, amenities, and a comfortable environment for everyone. Please note that everyone 12 years old or older is considered an adult.